Experience
Digital Marketing & Revenue Operations Specialist — data-driven marketing, performance analytics, CRM systems, and revenue growth. Dayton, OH · Christianbooth7512@gmail.com · Portfolio
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Operations Customer Expert 1
- Serve as a customer experience subject matter expert, analyzing customer feedback and operational trends to improve engagement strategies and service delivery.
- Analyze performance metrics and operational trends to identify process improvement opportunities, enhance service delivery, and improve customer experience outcomes.
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Marketing Coordinator
- Coordinated the planning, execution, and live moderation of virtual marketing webinars with 50+ attendees by managing audience engagement, moderating live chat, facilitating attendee interactions, and ensuring a seamless event experience.
- Supported integrated marketing initiatives through CRM platforms, marketing automation tools, and lead generation systems.
- Collaborated with marketing, operations, and executive leadership to coordinate campaign execution and customer engagement strategies.
- Developed training materials, documentation, and standardized workflows that improved operational efficiency and cross-functional collaboration.
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Patient Financial Advocate
- Delivered exceptional customer service while managing a high volume of client interactions in a fast-paced healthcare environment, ensuring compliance with HIPAA and regulatory standards.
- Partnered with patients, insurance providers, and internal departments to resolve complex account issues and provide a seamless client experience.
- Utilized Epic and data analysis tools to verify insurance coverage, improve financial workflows, and support operational efficiency.
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Guest Relations
- Planned and coordinated private events, community engagement events, and resident experiences to strengthen relationships with residents, families, and prospective residents
- Supported event planning, logistics, communications, and execution while collaborating with clinical, administrative, and leadership teams to deliver seamless experiences.
- Provided operational and technical support for Microsoft 365 platforms and internal business systems, ensuring uninterrupted daily operations.
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Store Manager
- Managed daily retail operations while leading a high-performing sales team focused on revenue growth and customer satisfaction.
- Coordinated promotional initiatives and monitored sales analytics to improve operational performance.
- Trained and mentored 20+ associates on customer service, operational procedures, and POS systems.
Skills matrix
A compact view of strengths across analytics, platforms, and execution—useful for prioritizing training and client engagements.
| Capability area | Primary tools | Depth | Business outcome | Next focus | |
|---|---|---|---|---|---|
| Acquisition | Paid media | Meta / Google Ads | Advanced | Qualified leads | Creative testing |
| SEO | GA4, Search Console | Strong | Organic traffic | Content clusters | |
| Analytics | Reporting | SQL, Sheets, Looker | Advanced | Forecast accuracy | Dashboard QA |
| CRM | Automation | HubSpot / Salesforce | Strong | Pipeline hygiene | Lifecycle flows |
| Web | Front-end | HTML, CSS, JavaScript | Growing | Faster launches | Accessibility |
| Ops | Systems | M365, IT support | Strong | Uptime & trust | Documentation |
| Summary | Blend of revenue-facing marketing with reliable execution across tools and teams. | ||||